Alex Poole

I’m so sorry.

Here’s what happened:

When we set up ISVirtual we bartered a server from a business associate in return for setting up and maintaining a SugarCRM install for them.

I hosted IM Success Notes on this server as it was very over-spec and could deal with huge traffic spikes. (It had 4Gb of RAM and an 8 core processor, if that means anything to you.)

It was a good decision and the site ran smoothly through a very spikey launch.

Well, the other day the server disappeared off the ‘net. No HTTP, no SSH, no nothing. No warning :/

Turns out our associate had neglected to pay their hosting bill - many many hundreds of pounds (it pertained to a large number of servers, not just the one we’d bartered.)

Trusting to the top-notch RAID 5, I hadn’t kept regular off-site backups. I have all the code for IMSN of course, but no up-to-date database backups.

In layman terms, that means I don’t know who I owe commissions too, and I’ve lost the entire user database.

I’m beyond anger on this. I’m doing absolutely everything I possibly can to retrieve the data.

In the meantime, if you know what commission I owe you, please email me at alexpoole (at) gmail (dot) com and I’ll paypal you immediately - I know that payments were already overdue.

I understand how badly this has potentially affected my reputation, and I would never have done this on purpose - please believe at least that.

I’ll do everything I can to make amends.

Again, I’m very very sorry.

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